As you may or may not be aware, I recently purchased an iPhone 3G and currently have it on an O2 Pay As You Go Text Anytime tariff. It’s a good tariff, but I can’t access the web when I am away from a WiFi spot which is really annoying.
So, I decided I wanted to switch to a 1 Month O2 Simplicity contract tariff. This was £19.95 a month, for 600 UK voice minutes, 1200 texts and unlimited web browsing.
The thing is, I have only just got a new sim card and so I didn’t want to go through the trouble of switching over my number again, so I ditched the online order at the last minute as it said it was going to send out a new sim card.
I ended up calling O2 and going through the whole process again, only to find that there was no alternative to getting a new sim card. So I reluctantly agreed, at which point they asked me to provide them with:
- My debit card account number, sort code and card number
- My passport number
- My driving license number
After providing all of this information, they went away and came back and said that unfortunately they couldn’t process the order as I didn’t give them enough verification information… They suggested I opened another bank account, so that I could give them another debit card number?! How ridiculous!
I ended up telling them to cancel the order, only to have a text arrive later that afternoon telling me to call them about the order. At which point I did, and he wanted to continue the order and still continue to ask for more verification details which I continuously explained I did not have any more of. I eventually got that order completely cancelled, and I now plan on going to the actual O2 store to sort it out.
O2 Simplicity… O2 Difficulty more like…